REFUND POLICY

Last update: June 3, 2023

This Refund Policy explains the terms and conditions regarding refunds for services provided by Market Momentum ("we", "us", "us" or "our"). We strive to provide excellent service to our customers and want you to be satisfied with your purchase. Please read this policy carefully before using our services. By using our services, you agree to abide by the terms set forth in this Refund Policy.

Service Fees and Charges

Market Momentum offers a variety of email marketing services, including, but not limited to, email campaign creation, email list management, analytics and reporting, and email automation. Fees and charges for these services are clearly specified on our website or communicated to you prior to purchase.

Eligibility for reimbursement

2.1. Refunds are available in the following circumstances:

En caso de interrupción o falla del servicio que esté bajo nuestro control y te impida acceder o utilizar los servicios adquiridos.

If you cancel your subscription or terminate your account within the applicable cancellation period, as specified in our terms of service.

Non-reimbursable items

3.1. The following items are non-refundable:

One-time setup fees or any non-recurring charges.

Any charges for additional features, add-ons or customization beyond the original service package.

Any fees or charges for services provided by outside suppliers or vendors.

Reimbursement process

4.1. If you believe you are eligible for a refund, follow the process described below:

Please contact our customer service team at [support@domain] to initiate a refund request.

Provide detailed information about the reason for your reimbursement request, including any relevant documentation or evidence to support your claim.

Our customer service team will review your application and determine eligibility.

If your reimbursement request is approved, we will initiate reimbursement within a reasonable period of time.

Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed.

Amount of reimbursement

5.1. The amount of reimbursement shall be determined based on the following factors:

The specific terms and conditions set forth in your service agreement or purchase agreement.

The duration of the service used or not used.

Any applicable deductions, such as setup fees or non-recurring charges.

Deadline for reimbursements

6.1. We will make every effort to process eligible refunds in a timely manner. However, the timeframe to receive the refunded amount may vary depending on the payment method and financial institution involved. Please allow a reasonable time for the refund to be processed and reflected in your account.

Changes in service rates

7.1. Market Momentum reserves the right to change the rates and charges for the service at any time. Any change in fees or charges will be communicated to you in advance and will not affect ongoing services for which you have already paid.

Contact information

8.1. If you have any questions or concerns about this Refund Policy or the refund process, please contact us at:

E-mail: support@market-momentum.net

Dirección: Av. Insurgentes Sur, # 933, Int 102 Piso 1 . Colonia Napoles. Alc. Benito Juarez, C.P. 03810, México